Warranty

Warranty

A 6 month warranty is provided starting from the date the item is shipped. To use the warranty an email must be sent to warranty@neonminer.com.

  1. The warranty is non-transferrable. Resold machine warranties are the responsibility of the reseller.
  2. All sales are final, no refunds can be granted. Defective units will be repaired for free if they fall under the Neon Miner warranty policy. After the warranty period is over, the machine can be repaired, charged for parts and labor.
  3. The following will void your warranty:
    1. Removal or replacement of any components without explicit permission from Neon Miner.
    2. Overclocking or modifying the miner.
    3. Damage caused by power, lightning, or other voltage surges.
    4. Burned components on board, chip, or chassis.
    5. Component damage due to liquid immersion, moisture, or other improper storage.
  4. Repairs and RMA'd components must be first returned to Neon Miner.
  5. Neon Miner will cover shipping costs within the continental United States for units covered under the warranty.
  6. Neon Miner takes no responsibility for losses as a result of downtime caused by shipping delays, component malfunctions, etc.

Terms

If you have any questions about our Terms of Sale and Warranty, please contact terms@neonminer.com.